Marta Izaguirre
31 anos
Valencia
Apoio ao cliente, Especialista apoio ao produto
Experiência profissional total (10 anos e 5 meses)
Answered tickets and live chat for an online tutoring app used by primary schools; maintained the FAQ database.
Provided second-line support for a learning-management platform used by vocational schools; trained new agents on escalation handling.
Support teachers and school admins on a subscription e-learning platform; rebuilt the help center and cut first-response time by two-thirds.
Competências
Sobre mim
I support teachers and school admins using an online learning platform, from login problems to grading-tool bugs. Over the past three years I cut our average first-response time from six hours to under ninety minutes by rebuilding the help center from scratch. I'm looking for a part-time support role where I can keep working closely with schools.
Educação
Idiomas
Espanhol - B2 — Intermédio superior
Inglês - C1 — Avançado
Cidadania e autorização de trabalho
Carta de condução
-