Small and mid-size businesses across Ireland — around 480 of them — come to us for commercial and employee-benefits cover: professional indemnity, group health, life cover and the rest of the schedule. We place business with eleven underwriters, so a renewal is a comparison across the market rather than a single quote taken on trust. Not every broker of our size keeps that many doors open. Claims questions are answered the same day, not the same week. It is the promise we make to every new client, and the one thing we would rather be judged on than any brochure line. There are 28 of us — broking, claims handling and back-office administration — in one office near Dublin's north docks, and the firm has been broking since 2001.